Housekeeping Supervisor.

Key Requirements Skills, experience and qualification

A Higher Diploma OR Diploma in Hospitality and Accommodation Management;
• At least 3 years of housekeeping experience in a high guest’s traffic environment with one (1) year in
supervisory position;
• Knowledge in basic cleaning equipment and supplies;
• Excellent communication and organizational skills;
• Ability to work well under pressure;
• Demonstrated strong attention to detail and the ability to meet set standards

Duties and Responsibilities

Job purpose: Responsible for the overall cleanliness and aesthetic upkeep of the assigned areas.
Key Responsibilities:
1. To consistently provide professional, engaging and proactive services to Airbnb guests.
2. To supervise team members’ performance and ensure achievement of exceptional guest services.
3. To ensure that housekeeping policies, procedures and standards are in place and enforced.
4. To ensure daily and periodic cleaning of rooms and all assigned areas in accordance with established
standards.
5. To proactively identify potential day-to-day operational concerns, determine appropriate solutions and
follow-up to ensure high service levels are maintained.
6. To carry out weekly check of appliances and furnishing to ensure they are in good condition.
7. To maintain stock of consumables e.g. cleaning materials, linens and toiletries and liaise with the
property manager for restocking / repairs.
8. To manage all aspects of cleaning service-related contractors’ performance including the completion
of performance reviews.
9. To assist in the preparation of preventive and needed housekeeping maintenance reports and analyses.
10. To promptly respond to residential guests’ complaints and ensure appropriate follow up and
documentation according to standard operating procedures.
11. To ensure strict adherence to all Health & Safety measures, guidelines and work practices.
12. To perform any other relevant duty as may be assigned by the immediate supervisor.

HOW TO APPLY.

Interested candidates who meet the above requirements are encouraged to apply by sending their
application package (composed of cover letter, updated CV, National identity card copy and copies
of academic & professional certificates) quoting the post applied as the email subject to:
Human Resource Manager
Archdiocese of Nyeri
P.O. BOX 288, Nyeri
Via email address: hr@adnyeri.org

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